Question 1

Is my business actually a target? I'm small.

Accepted Answer

Yes. Plaintiff law firms specifically target small businesses because they're more likely to settle quickly rather than litigate. 60% of ADA web lawsuits are filed against companies with under $25M in revenue. Restaurants, retailers, and professional services are hit hardest.

Question 2

What law actually applies to my website?

Accepted Answer

Title III of the Americans with Disabilities Act (ADA) applies to places of public accommodation, and federal courts have ruled this includes commercial websites. The DOJ has formally adopted WCAG 2.1 AA as the technical standard for ADA Title III compliance, while most 2025 lawsuits cited WCAG AA generally. We test against WCAG 2.2 AA - one level beyond the DOJ standard - so you are future-proofed. California's Unruh Civil Rights Act carries a $4,000-per-violation statutory penalty.

Question 3

Won't a free overlay widget protect me?

Accepted Answer

No. Accessibility overlays like AccessiBe and UserWay have themselves been named in over 400 lawsuits. Courts and disability advocates have repeatedly ruled they do not constitute compliance. They are a band-aid; we fix the underlying code.

Question 4

How long does remediation take?

Accepted Answer

A typical small-business site is fully remediated in 2-4 weeks. Critical violations are fixed in the first 72 hours.

Question 5

Will this affect my SEO or site speed?

Accepted Answer

It improves both. Accessible markup is the same markup Google's crawler loves. Most clients see a Lighthouse score bump of 15-25 points post-remediation.

Question 6

What if I get a demand letter while I'm a client?

Accepted Answer

We provide documentation of your compliance status, ongoing audit history, and an Accessibility Statement for your attorney. Clients with active monitoring have a documented good-faith defense — the single strongest factor in dismissal or rapid settlement.

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